January 10, 2025 –
This case study highlights how Ariel Partners helped Samsung modernize its IT service operations by migrating from Jira Software to Jira Service Management. By implementing license-free service portals, automated SLAs, seamless RemedyForce integration, and a Confluence-powered knowledge base, Samsung reduced costs, improved ticket resolution times, and significantly increased user satisfaction across its global organization.

September 1, 2022 –
This post explores how Ariel Partners helped a government Agile team adapt to a fully remote work environment during the COVID-19 pandemic. It highlights practical adjustments to Agile practices and the effective use of the Atlassian tool suite to maintain collaboration, quality, and delivery.

July 15, 2022 –
This case study explains how Ariel Partners helped a large Department of Defense organization successfully configure Atlassian Jira to support Agile and DevSecOps at scale. Rather than a generic transformation guide, it details practical Jira configurations, templates, governance models, and training approaches that balanced flexibility with enterprise oversight. The result was a well-tuned Jira environment that improved team productivity, data reliability, and decision-making across a complex, distributed organization.

April 4, 2021 –
This post breaks down the most common Jira anti-patterns that quietly undermine Agile teams and limit the value they get from the tool. Drawing on real-world coaching experience, it highlights practical pitfalls and shows how well-intentioned shortcuts can turn Jira into a source of friction, while offering guidance for using Jira as a transparent, supportive system that truly enables Agile success instead of getting in the way.

March 1, 2020 –
This article explores practical ways to improve low Scrum team velocity without jumping to disruptive staffing changes. It emphasizes understanding how velocity is measured, identifying true bottlenecks, and examining factors such as team size, Definition of Done, tooling, morale, and process maturity.

February 14, 2020 –
In this post, our CTO answers five common questions that teams often ask when adopting Kanban. He clarifies key concepts such as systems thinking, lead time, WIP limits, value stream mapping, and classes of service, cutting through common misconceptions with practical examples. The article offers clear guidance for teams looking to design more effective, flow-based Kanban systems.